ISO 9001 certification is a standard that KFI has chosen to adopt in order to identify and monitor the organization’s internal processes, improve efficiency, and ensure that the services offered meet customer requirements. ISO 9001 is based on a set of quality management principles, including strong customer focus, leadership commitment and involvement, process approach, and continuous improvement. Adopting this standard helps organizations improve customer satisfaction, process efficiency, and the overall quality of products or services offered.
Evaluation Criteria for ISO 9001 Certification
Achieving ISO 9001 certification requires the organization to meet a series of specific requirements outlined in the standard. The main evaluation criteria are as follows:
- Context of the Organization: Understanding the needs and expectations of stakeholders, as well as the internal and external context that may influence the quality management system.
- Leadership: Management commitment to guiding the organization towards quality and defining a quality policy that reflects this commitment.
- Planning: Identifying risks and opportunities related to quality and defining clear and measurable objectives.
- Support: Ensuring adequate resources, including competent personnel and necessary infrastructure, and promoting staff awareness of quality.
- Operations: Planning and controlling processes to ensure that products and services meet customer requirements and applicable standards.
- Performance Evaluation: Monitoring and measuring the performance of the quality management system and conducting internal audits.
- Improvement: Managing non-conformities and adopting a continuous improvement approach to enhance the effectiveness of the quality management system.
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Learn about our corporate policies related to Integrated Management System, Sustainable Supply Chain, Environmental Sustainability and Information Security.
